Salvador Trinxet, Key management

Salvador Trinxet, Key management

Title: Key management models

Fragment:

The balances scorecard

The big idea

The balanced scorecard essentially uses integral performance measurement to track and adjust business strategy. In addition to the usual financial per­spective, it forces the manager to incorporate the customer perspective, operations and the organization’s innovation and learning ability.

The balanced scorecard makes it possible to see aggregate financial consequences of non-financial measures that drive long-term financial success:

What is important for our shareholders?

How do customers perceive us?

Which internal processes can add value?

Are we innovative and ready for the future?

 

When to use it

The actual balanced scorecard measurements depend upon the nature of the company. For each perspective, we have made a non-exhaustive list of examples.

 

Financial perspective

Is the company’s choice of strategy, its implementation and its execution contributing to the bottom line?

operating income

ROI, ROCE, EVA (or any other return rate)

sales and revenue growth

 

 

repeat sales as a percentage of total sales volume

product/customer/channel profitability

revenue per unit/ton/customer/employee

cost per unit (see Activity-based costing)

sales costs as a percentage of total costs or revenues.

 

Customer perspective

How are our efforts as regards service and customer satisfaction affecting our top and bottom line?

market share in target segment(s)

existing customer business development

customer profitability

timely and damage-free delivery

return policy

claims and complaints handling

handling service calls.

 

 

Title: Key management models

Author: Steven ten Have Wouter ten Have, frans Stevens and Marcel van der Elst

With Fiona Pol- Coyne

 

Then management tools and practices that will improve your business

Know your activity-based costing from your value chain analysis

Isbn:-10: 0-273-66201-5

Isbn-13: 978-0-273-66201-3

 

Editorial: Prentive Hall , Financial Times

Activity-based costing

More information:

Salvador Trinxet Lorca – Writer – Education | XING

Salvador Trinxet Lorca, Barcelona, Education. … Contact Salvador Trinxet Lorca! All you need to do is sign up for free on XING. Contact now · Xpert How do I …

British Chambers of Commerce – The Ultimate Business Network

The British Chambers of Commerce representing UK business interests around the world, featuring ‘Find a Chamber’ functionality.

U.S. Chamber of Commerce | Fighting For Your Business

A business federation representing companies, business associations, state and local chambers in the U.S., and American Chambers of Commerce abroad.

Salvador Trinxet Llorca, professional services | 1howtoorguk

Salvador Trinxet Llorca: When I carry out the research for my books, I usually ask professional …. www.internacionalizacion.net/english/…

The Spain – U.S. Chamber Of Commerce

Founded in 1959, the Spain-U.S. Chamber of Commerce is the premier link for business between Spain and the United States. Headquartered in New York City,

Salvador Trinxet The Seven Habits Part 2 – YouTube

British Chamber of Commerce in Spain – Home

British Chamber of Commerce in Spain – Home. Welcome to the British Chamber of Commerce in Spain (BCCS), the UK/Spain´s leading business promoter.

Attachment | Salvador Trinxet Llorca

Salvador Trinxet Llorca. Abogado y Escritor I may speak English without feeling afraid that I’m disgracing the language. I may wear those trousers I like, even

Madrid Chamber

Founded in 1887, the Madrid Chamber of Commerce and Industry is a Public Corporation, a consultative and collaborative body liaising with the Administrations

Etiquetas: , , , , , ,

4 comentarios para “Salvador Trinxet, Key management”

  1. Hola, esto es un comentario.
    Para borrar un comentario sólo tienes que entrar y ver los comentarios de la entrada. Entonces tendrás la opción de editar o borrar.

  2. international dice:

    Muy interesante punto de vista el que se presenta aqui por parte del señor Trinxet

  3. [...] Salvador Trinxet, Key management « Book Blog http://www.book-blog.info/salvador-trinxet-key-mana…En caché – Traducir esta página Has publicado que a ti también te gusta esto. Deshacer [...]

Deja un comentario